Refund policy

SMK Art Designs

At SMK Art Designs, every product is made to order with care and creativity. Because our items are custom-printed just for you, we handle returns and refunds a bit differently than traditional stores. That said, if something isn’t right, we’re here to make it right.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or with a production error, we’ll replace it or issue a full refund—at no extra cost to you.

To request a refund or replacement, please contact us within 14 days of delivery and include:

• A brief description of the issue
• Clear photos showing the problem
• Your order number

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Lost or Undelivered Packages

If your order hasn’t arrived and the shipping address was entered correctly, let us know. If it’s confirmed lost in transit, we’ll send you a free replacement.

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Returns & Exchanges

Due to the custom nature of our products, we do not accept returns or exchanges for:

• Incorrect size or color ordered
• Change of mind or buyer’s remorse

Please be sure to review all product details and sizing charts before completing your purchase.

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Orders Returned to Sender

If a package is returned because of an invalid or incomplete address:

• We can reship it (shipping fees apply), or
• Offer a partial refund, minus original shipping and production costs

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Additional Notes

• All issues must be reported within 14 days of receiving your item.
• There’s no need to return the product in order to receive a refund or       
       replacement.
• Refunds are processed back to your original payment method.

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Have questions? We’re happy to help.
Visit our Contact page for support.